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Olugbemiga T. Ekundayo, MD, Yvonne Bronner, ScD, RD, LD, Wendy L. Johnson-Taylor, PhD, MPH, RD, Nkossi Dambita, MD, MPH and Sean Squire, BSc

Olugbemiga T. Ekundayo is with the Graduate Public Health Program, Morgan State University, Baltimore, Md. Yvonne Bronner is with the School of Graduate Studies, Morgan State University. Wendy Johnson-Taylor is with the Public Health Program, Morgan State University. Nkossi Dambita is with the Office of Grants, Research, Surveillance and Evaluation, Baltimore City Health Department. Sean Squire is with the Health and Aging Program, Research Triangle Institute, Research Triangle Park, NC.

Correspondence: Requests for reprints should be sent to Olugbemiga T. Ekundayo, MD, School of Graduate Studies and Research Public Health Program, Morgan State University, 1500 E Cold Spring Ln, Jenkins Hall, Suite 343, Baltimore, MD 21251 (e-mail: maxima1757{at}aol.com).

We describe an innovative approach for evaluating a men’s health center.

Using observation and interview, we assessed patient flow, referral patterns, patient satisfaction, and perceptions of the services’ usefulness. Student assistants designed evaluation tools, hired and trained research assistants, supervised data collection, interacted with city and center officials, analyzed data, and drafted a report.

To ensure patient confidentiality and anonymity, we designed an innovative observation system. The men had unique perceptions of family, requiring culturally sensitive approaches to engage them in the study. Of patients reporting to the center, 20.3% received referral services. Average satisfaction level was 5.2 (scale = 1–10).

Perceived benefits to the family for 23% of respondents included cost savings, improved access, and higher service quality.

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