HOME HELP FEEDBACK SUBSCRIPTIONS ARCHIVE SEARCH TABLE OF CONTENTS		QUICK SEARCH:   [advanced] Author: Keyword(s): Year:  Vol:  Page:

This Article Full Text (PDF) Submit a response Purchase Article View Shopping Cart Alert me when this article is cited Alert me when eLetters are posted Alert me if a correction is posted Services Similar articles in this journal Similar articles in PubMed Alert me to new issues of the journal Download to citation manager Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Google Scholar Articles by Hertz, P Articles by Stamps, P L Search for Related Content PubMed PubMed Citation Articles by Hertz, P Articles by Stamps, P L

Appointment-keeping behavior re-evaluated.

P Hertz and P L Stamps

Many of the traditional approaches to the problem of appointment-keeping behavior have ignored the organizational factors that may be implicated in differentially high broken appointment rates leading to an implicit assumption that low-income and ethnic minority patients will be more likely to break appointments. A case study at a Model Cities Health Center which maintains a kept appointment rate of 85 per cent examined the relationship of broken appointments to age, sex, ethnic background, and payment mechanisms. The results suggest alternative explanations for differentially high broken appointments centering on the role of the institution in reinforcing appointment-keeping behavior.

This article has been cited by other articles:

				B. J. Johnson, J. W. Mold, and J. M. Pontious Reduction and Management of No-Shows by Family Medicine Residency Practice Exemplars Ann. Fam. Med, November 1, 2007; 5(6): 534 - 539. [Abstract] [Full Text] [PDF]

				C. E. Guse, L. Richardson, M. Carle, and K. Schmidt The Effect of Exit-Interview Patient Education on No-Show Rates at a Family Practice Residency Clinic J Am Board Fam Med, September 1, 2003; 16(5): 399 - 404. [Abstract] [Full Text]

				R. R. Faden and A. I. Faden The Ethics of Health Education as Public Health Policy Health Educ Behav, January 1, 1978; 6(2): 180 - 197. [Abstract] [PDF]